I was
asked a really good question the other day that I've been thinking about ever
since. In general the question was “what is hurt when a commitment
of the CC&Rs is violated?” The context involved a
requirement some of our residents feel they can no longer accept. It is a rule
that does not make sense to some. It is
a rule that is frequently violated and one that does not seem to be
consistently enforced. In my opinion, it is a situation where both sides feel
their requests have been simply dismissed.
The CC&R is neither being enforced nor have the impending changes
been vetted with the populace to which it is to apply.
My
understanding is that CC&Rs are basically a set of rules defining
acceptable behaviors or actions. They specify what people living in an area can
expect. If the CC&Rs are well written they also specify what should be
expected to happen when those requirements are violated, both in terms of
process and consequences. It is thus
critical that people be informed of those rules and agree to them as part of
buying into the neighborhood.
Discrepancies need to be addressed at the lowest level between neighbors
whenever possible before the issue is escalated. Going outside the dispute process that is
prescribed in the CC&Rs is as much a violation of the CC&Rs as the “violation” being reported.
Maybe
it's because of my experience performing root cause analysis of accidents that emphasizes
the importance of written rules. Such documents establish order and
expectations. Once a few people start violating the rules, others start to
question why they need to follow other rules. Hard feelings and divisiveness
often result. Emotions start to run so strong that it becomes increasingly more
difficult to arrive at a resolution.
But what
happens when a number of residents "outgrow" the limitations of those
rules? For instance, my husband read in
the paper the other day that there is a growing problem in some communities
where there is a minimum age requirement.
Apparently, the recent downturn of the economy has resulted in a number
of grand children going to live with their grandparents. Sometimes the children can’t be cared for by their parents either due to the poor
economy or other life circumstances.
What does it really hurt to allow those under 55 into their community,
especially if the "children" are well behaved? To me, it is a heart-wrenching
situation because those who expect the age-limitation rules to be upheld feel
as violated as those who would be denied the option to care for their grandchildren
by the current CC&Rs. I’m very thankful that is not the kind of situation the
Uplands is facing.
Rules are
only effective when they serve the people they govern well enough that their
requirements are followed. That's one reason
why they occasionally need to be reviewed and/or revised. Situations
change. Documents need to be updated or
risk becoming ineffective and a source of contention. What doesn't work when
things start getting out of whack is shutting off communication. The problem will not disappear by itself. In
all likelihood it will only escalate, especially if unilateral decisions are
made in a vacuum. While difficult, in
order to reduce the conflict all sides need to sit down and hear each other
out. That means people have to LISTEN to
one another before a final decision is made, often through compromise. If appropriate the governing documents can then
be revised.
It is
almost certain that not all parties will be truly happy with the final result. That’s why it is critical to identify
the ultimate, common goal of the neighborhood.
What must we preserve? At a
minimum, we have to continue to meet the requirements specified in the permit
allowing construction of the Uplands (described in the Seascape Uplands Santa
Cruz Habitat Conservation Plan). Beyond
that, we have some flexibility, so long as the processes contained in the
CC&Rs for revision are followed.
Perhaps
there won't be changes. But if there is a contentious issue it is likely both
sides are already unhappy. Those that follow the rules feel their rights are
being violated just as much as those who feel the rules they don’t want to follow are unfair.
At this
point in my thought process I had to ask myself if the situation in the Uplands
has gone on so long that at least some of the parties may have such deep seated
feelings of hurt and frustration that it will be nearly impossible to get them
to sit down together and hear each other out. I don't know. I’ve certainly seen some strong feelings but I’ve yet to meet someone I’ve felt could not make a
strong argument based on logic once the emotions were removed from the
table. This is an incredible community
and, being an optimist who adores her neighbors, I believe that if we can
discuss the situation and really hear each other out that a compromise will be
possible. What’s the alternative? I think it’s a continued, slow breakdown
of the rules by which we live in the Uplands. That’s what I believe chronic violations
of the CC&Rs hurt.
